Contract Manager

Southbank, Melbourne, Australia
Salary: attractive package
Call Centre & Customer Service > Management & Support

This global multidisciplinary organisation is recognised by governments and commercial entities as the leader in its field. They compete on a global stage in a very competitive outsourcing market. They live and breathe their values and invest heavily in the development of employees; which means the level of service they provide to clients is at a high standard.

In order to continue this high level of service they need a highly skilled Contract Manager to work with one of their most prestigious government clients.

Reporting into the National Operations Director you will have overall P&L responsibility for a large contract. You will need to be able to manage through your site managers but be versatile enough to get into the operations if needed. Stakeholder management will be a critical part of this role not only externally with the client but also internally.

A strategic partnership with the client is a must; this will enable you to be ahead of their changing demands and ensure your workforce planning team are able to resource appropriately and ensure the contract remains in the black.

You will have a contact centre or BPO background and have worked with highly complex partners. Commercial acumen will be complimented by your tertiary qualifications. Ideally you will have led contract negotiations with clients and be confident at presenting to people at all levels.

This is a global organisation that invests in its people and provides them with opportunities, globally.

If this sound like the right career move for you then please apply now (word format) or call Neil Chandaria on 03 9280 8021 for a confidential discussion.

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