- Lead a small team
- State wide role
- Manage diverse community services
This outstanding organisation provides services to the community and has helped many people experience a better way of life. A proud history and immeasurable successes makes them who they are, and enables the continuance of joy and happiness to those who need it most.
With a changing landscape the organisation needs to ensure its driving efficiencies and increasing the bottom line to enable them to reach more members of the community. Retaining high value and complex clients is key to sustainability and viability. Therefore this role will play a critical role in ensuring they are not only retained but also receive a service that is second to none.
Reporting to the State Operations Manager, you will be responsible for leading a small team and ensuring the top 20% of clients are more than satisfied with the service and are retained. You and your team will need to build solid relationships with not only the clients but also their families/guardians. This will be done via a strategic plan of face to face to meetings, emails etc. Contact frequency is key.
You will also help your team to build solid relationships internally ensuring they reach their targets but utilising all the resources that are available.
To be successful in the role you will be an accomplished Account Manager and have managed a team. Industry background is not necessary however your ability to demonstrate success in account management and retention is essential.
Above all you'll be a commercial, analytical operator that has the ability to lead and motivate teams and have had tangible results in driving the bottom line.
If you are looking for an excellent opportunity please apply now by sending your resume in Word format or call Chris Wellock on 03 9280 8022 for more information.